Privacy Policy

Become a Aged Care Provider – Privacy Policy

At Become a Aged Care Provider, we value your trust and are committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and other applicable privacy and data protection laws in Australia.

1. Scope of This Policy

This policy applies to all personal information collected by Become a Aged Care Provider in connection with the provision of our aged care provider consultancy, registration, and support services. It also applies to data collected via our website, email communications, forms, documents, and any other engagement you have with us.

2. What Personal Information We Collect

We collect only the information necessary for our functions and activities, which may include:

Your full name, business or organisation name
Contact information such as phone number, email, and postal address
Australian Business Number (ABN), Australian Company Number (ACN), and registration details
Employment and role information (where relevant to aged care compliance)
Sensitive information (such as compliance-related concerns, audit findings, or regulatory matters) if you voluntarily provide this during service delivery
Information required for account creation, service enrolment, or training
Website usage data such as IP address, browser type, and activity on our site

We collect this information directly from you wherever possible, but in some cases, we may collect it from third parties with your consent.

3. Why We Collect and Use Your Information

Your personal information is used only where it is lawful and directly related to our business operations, including to:

Provide consultancy, registration, compliance, or training services to you
Develop tailored documentation, policies, and aged care systems
Conduct internal business functions such as invoicing, reporting, and file management
Contact you with service updates, industry news, or regulatory changes
Comply with legal obligations under the Aged Care Act 1997, the Privacy Act 1988, and other regulatory frameworks
Improve the quality and relevance of our services
De-identify data for research, reporting, or training insights

We will not collect, use, or disclose your personal information for any other purpose unless you consent or where permitted by law.

4. Disclosure of Personal Information

We will never sell, rent, or trade your personal information. We may disclose it only when necessary for the purposes described above, such as to:

Staff and contractors of Become a Aged Care Provider working on your engagement
Auditors, legal advisers, or regulatory consultants assisting with your file
Cloud storage, IT, or document processing providers
Government agencies or regulatory authorities where required by law

All third parties engaged by us are required to maintain confidentiality and comply with Australian privacy obligations.

5. Data Security and Storage

We take all reasonable steps to protect your personal information from loss, misuse, interference, unauthorised access, modification, or disclosure. Our security measures include:

Secure servers and encrypted cloud storage
Password protection, multi-factor authentication, and user access controls
Physical security for records held in hard copy
Regular system updates, audits, and backup protocols

We retain personal information only for as long as necessary for the purpose it was collected, or as required by law.

6. Access and Correction of Your Information

You have the right under the Privacy Act 1988 to request access to any personal information we hold about you, and to request that it be corrected if inaccurate, out of date, incomplete, or misleading.

To make a request, please email us at info@becomeaagedcareprovider.com.au. We may require identification before processing your request. We aim to respond within a reasonable time in line with APP 12 and APP 13.

7. Website Analytics and Use of Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse usage. These tools may collect data about how you use the site, which pages you visit, and your browser type. Cookies do not personally identify you.

You may disable cookies through your browser settings, but some site features may not function properly if cookies are turned off.

8. Overseas Disclosure

Become a Aged Care Provider does not routinely disclose personal information to overseas recipients. However, our IT and cloud service providers may store data in countries outside Australia. In such cases, we ensure that these providers comply with Australian privacy laws or have equivalent protections.

9. Complaints and Concerns

If you believe we have breached your privacy rights or the APPs, please contact us directly. We will acknowledge your complaint, investigate it, and respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992

10. Updates to This Policy

We review and update this Privacy Policy regularly to reflect changes in law, technology, or our services. The most recent version will always be available on our website. By continuing to use our services, you accept the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact:

Become a Aged Care Provider
Email: info@becomeaagedcareprovider.com.au
Website: www.becomeaagedcareprovider.com.au

Get in touch with us

Book a Free Consultation

Book an appointment with us to discuss your Aged Care Provider application and compliance requirements.

1800 413 070‬‬

info@becomeaagedcareprovider.com.au

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" We did our Aged Care. They were extremely easy to deal with and made the entire process smooth. Will definitely use them for all my compliance needs." – Dreams and Reality " By far the best consulting agency I have used."

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