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Quality Standards Summary

Aged Care Quality Standards Summary

A simple guide to understanding the eight standards that all approved aged care providers must meet.

1. Consumer Dignity and Choice

Older people must be treated with respect and supported to make their own decisions.

This means you must:

  • Respect privacy, dignity and independence
  • Offer choice in how care is delivered
  • Support people to live how they choose

2. Ongoing Assessment and Planning with Consumers

Every person should have a personalised care plan that suits their needs and goals.

This means you must:

  • Understand their health and support needs
  • Involve them in setting goals
  • Keep care plans up to date and review them regularly

3. Personal and Clinical Care

All care must be safe, high quality and suited to the person’s specific needs

This means you must:

  • Deliver care properly and consistently
  • Monitor wellbeing and respond to changes
  • Manage things like medication and hygiene with care

4. Services and Supports for Daily Living

People should be supported to enjoy life and take part in meaningful activities.

This means you must:

  • People should be supported to enjoy life and take part in meaningful activities.
  • Offer opportunities for connection, purpose and independence
  • Support physical, mental and emotional wellbeing

5. Organisation’s Service Environment

Your service must be safe, clean, accessible and comfortable.

This means you must:

  • Keep buildings and equipment well maintained
  • Create a welcoming and inclusive space
  • Ensure the environment meets the needs of people receiving care

6. Feedback and Complaints

Everyone should feel safe to speak up and have their concerns listened to.

This means you must:

  • Have a simple, clear way for people to give feedback
  • Respond to complaints quickly and respectfully
  • Use feedback to improve your services

8. Organisational Governance

You must run your service well and always aim to improve.

This means you must:

  • Have strong leadership and accountability
  • Manage risks and finances responsibly
  • Use feedback and data to improve care and services

7. Human Resources

Your staff must be skilled, caring and supported in their roles.

This means you must:

  • Employ people who are suitable for aged care
  • Provide training, supervision and performance reviews
  • Make sure staff understand their roles and responsibilities

Get in touch with us

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Book an appointment with us to discuss your Aged Care Provider application and compliance requirements.  

1800 413 070‬‬

info@becomeaagedcareprovider.com.au

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Client’s Success Stories

" We did our Aged Care. They were extremely easy to deal with and made the entire process smooth. Will definitely use them for all my compliance needs." – Dreams and Reality " By far the best consulting agency I have used."
Zara Jade
Zara JadeBusiness Owner
" We did our Aged Care. They were extremely easy to deal with and made the entire process smooth. Will definitely use them for all my compliance needs." – Dreams and Reality " By far the best consulting agency I have used."
Zara Jade
Zara JadeBusiness Owner
" We did our Aged Care. They were extremely easy to deal with and made the entire process smooth. Will definitely use them for all my compliance needs." – Dreams and Reality " By far the best consulting agency I have used."
Zara Jade
Zara JadeBusiness Owner